MCCALLS LTD TERMS & CONDITIONS OF HIRE

STANDARD HIRE

• A standard hire runs for 3 days (excluding Sundays).

• A kilt pin is not included in a standard hire. Montrose belts are not included when a formal waistcoat is worn (unless separately ordered).

• If a 2nd jacket set is required, a £20.00 fee is charged for the extra set/piece.

• If a hire is booked within 2 days of collection, a late booking fee of £20.00 is charged, in addition to your standard hire cost.
  
  

COURIER SERVICE

• A courier service can be arranged for you to most Mainland UK addresses (please check with our Aberdeen Store for more details). The cost of this service is £20.00 per outfit each way, with any additional hires charged at £10.00 per outfit each way.

• The service will need to include a minimum of 4 extra days, 2 days prior and 2 days after the event, for the delivery period.
  
  

ADDITIONAL DAYS

• If the hire is required for longer than the standard 3 days, a minimum charge of £17.50 per outfit for each additional day will be made.

• Individual items will incur a cost of £10.00 per additional day.

• If the hire exceeds the agreed return date, a penalty charge of £40.00 per outfit, per additional day will be levied.
  
  

DEPOSIT – STANDARD HIRE

• A non-refundable deposit of £30.00 will be required at the time of booking to secure your hire (with exception of distance selling transactions).

• All outstanding balances on hires must be paid in full before, or upon, collection.
  
  

DEPOSIT – HIRE ANY TARTAN

• A 40% deposit of the full retail price is required when booking a ‘hire any tartan’, with a further 20% payable before collection of the hire.

• If you wish to purchase the hire thereafter, the final 40% of the payment will be required.
  
  

PROOF OF IDENTITY AND ADDRESS

• Two forms of identification must be shown before booking can be secured and thereafter collected. One must be photographic I.D and another showing your current address (eg: a utility bill less than 3 months old).
  
  

CHECK YOUR CONFIRMED BOOKING FORM

• Please check your booking receipt to ensure that the dates and items booked for your hire are correct.

• The sizes and measurements recorded at the time of initial fitting will be used to book your hire. If you think you may have changed size, please let us know as soon as possible and we will do our best to adjust your hire. However, please note that we cannot always guarantee availability.

• For self measurements: By submitting your measurements, you confirm that they are accurate to the best of your knowledge and accept responsibility for any fit issues caused by incorrect measurements provided. McCalls Ltd cannot be held responsible for such issues.
  
  

ACCIDENTAL DAMAGED INSURANCE (A.D.I)

• A.D.I is available at £10.00 per person.

• Individual items are charged at £6.00 per item.

• A.D.I covers for specialist cleaning costs which may be required to remove spillages; and/or repairs required to fix any minor damage, such as cigarette burns or small tears. Please note: A.D.I DOES NOT cover for specialist cleaning costs required to remove any bodily fluids, or for loss, theft or malicious damage of any item.
  
  

LOST OR MALICIOUSLY DAMAGED ITEMS

• You, the customer, will be liable for the replacement cost of any item that is lost, or maliciously damaged, at the Current Retail Value (CRV).

• Lost items include any occasion when goods not belonging to the company have been returned; these items will be forwarded to the police as lost property.

• In addition, an administrative charge of up to £250 may be levied.

• McCalls insist that underwear be worn under hire garments. The customer will be liable for any specialist cleaning costs required by the non-wearing of underwear.
  
  

HIRE COLLECTION

• The hire is available for collection on the day prior to your function, unless otherwise arranged.

• Booking receipt must be shown when collecting the hire.
  
  

CHECKING OF THE HIRE

• A member of staff will check over the hire with you, the customer, or your designated representative, upon collection.

• If any items do not appear to be correct, or are missing, please advise the salesperson, so that any errors may be rectified before leaving the shop.
  
  

TRYING ON YOUR HIRE IN-STORE

• McCalls strongly advise that you try on your outfit prior to leaving the store.

• If this is not an option, then please try on your hire as soon as possible. This is to allow enough time for any amendments to be made to your hire if necessary. If you do have any problems, please contact the shop as soon as possible, using the contact details on the front of your booking form.

• McCalls WILL NOT be held responsible for any mistakes if this procedure is not completed.
  
  

RETURNING HIRES

• All hires should be returned no later than 3:00pm on the return date, stated on your hire form.

• If the return of a hire exceeds the agreed date, a charge of £40.00 per additional day, per hire will be levied.

• The hire must be checked by a member of staff, to ensure all hired items are returned and are in good condition.
  
  

CANCELLATIONS

• In the event of the hire being cancelled, the deposit of £30.00 will not be refunded or transferrable (excluding certain distance selling bookings). All other payments will be refunded.
  
  

DISTANCE SELLING BOOKINGS

• If a hire is booked without a face-to-face contact (eg: via Website, Email, or Phone), this type of booking has a 7-day cooling off period, whereby you, the customer, have 7 days from the ‘entered date’ (this can be found on the front of the booking form) to cancel your hire and receive a full refund including deposit. This does not apply to last minute bookings where the entered date and the collection date are less than 7 days apart.

• By submitting your measurements, you confirm that they are accurate to the best of your knowledge and accept responsibility for any fit issues caused by incorrect measurements provided. McCalls Ltd cannot be held responsible for such issues.
  
  

IMPORTANT NOTICE TO ALL CUSTOMERS

While McCalls LTD undertake to do everything in their power to ensure that all hire items supplied are as ordered, we reserve the right to substitute alternative hire items.

Although highly regrettable, customers collecting hires must appreciate that there are certain factors out with our control, specifically the late return of hire articles, hire articles returned damaged, or in certain instances, hire articles not returned at all.

We apologise for any inconvenience this may cause and would appreciate your understanding and acceptance in the event of your order being in any of the aforementioned categories.