Returns Policy & Guarantee

Returns Policy

If you place an order with McCall's and decide that you would like to return or exchange it, we will ensure that the process is as simple and quick as possible. Our returns policy, exceptions and returns process are as follows:

Our Returns Policy
Returns Period: If, for any reason, you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date of it arriving with you. Please note, we are currently accepting returns upto 60 days during the ongoing Covid-19 restrictions.

Item Condition: All items must be returned complete, in their original packaging and in an as new / unused condition.

Urgent Exchanges: If you would like to exchange an item and need the replacement quickly, we suggest that you place a new order for the preferred item and send back the original item as a return. On receipt, we will refund the original purchase.

Return Shipping Costs & Method: The costs of return shipping are the customer's responsibility. We will cover the cost of shipping any new items requested as part of an exchange. We recommend goods are returned using a secure and traceable shipping method as they remain your responsibility until they are received back to us.

Tax Declarations for Returned Items: If you are returning a return from out with Europe, please ensure the Customs declaration states 'RETURNED GOODS' with a zero (£0) value otherwise you may be responsible for the import taxes.

Exceptions
Goods made or ordered to your personal requirements & specifications, or personalised items e.g. a Kilt, Skirt, Jacket, Waistcoat, pair of Trousers etc. made to your own specific measurements in a particular tartan or material, or cloth by the metre ordered in a particular tartan. In these circumstances we can accept no returns unless we have not supplied the goods to the specifications given to us by you the customer.

Faulty Items
If an item arrives with you and it is faulty, or if an item develops a fault whilst using it, please email highlandwear@mccalls.co.uk and include your order number, details of the issue and photographs which show the problem. We will then contact you to advise how best the issue can be resolved.

Our Returns Process

  1. Complete the Returns / Exchange Form that is included with the order (Al: Does this happen, if not, we can draft one to print on the back of the delivery note)
  2. Send your item back to the following address:
    Internet Orders Dept
    McCalls Ltd
    15-17 Bridge Street
    Aberdeen
    AB11 6JL
    United Kingdom
  3. Once the returned item has been received by us, we will process the exchange or return within 3 working days.
  4. Any refund that is due should be back in your account within seven working days..
  5. If additional payment is required for a more expensive exchange item we will contact you once the new item is ready to ship.
    Note: If you are unable to locate the returns form from your order then please download the returns form (PDF) here or contact us and we can send you a copy for your return / exchange.

Questions?
If you have any questions about a return, exchange or faulty item then please do not hesitate to contact us and we get back to you as soon as possible.

Return Address

Return goods to:
Internet Orders Dept
McCalls Ltd
15-17 Bridge Street
Aberdeen
AB11 6JL
UK

Our dedication to our craft is recognised by the Guild of Master Craftsmen, a national organisation which promotes and supports excellence in workmanship.