Our Privacy Policy

This policy is designed to inform you of our commitment to your right to privacy when using our website (www.mccalls.co.uk). We will treat all your personal information as confidential although we reserve the right to disclose this information in the circumstances set out below. All your details are held on a secure server and we fully comply with the UK Data Protection Act 1998. 

What personal information do we collect? When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the products you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us. 

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service. 

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes: Processing your orders; For statistical or survey purposes to improve this Website and its services to you; To serve website content and advertisements to you; To administer this website; If you consent, to notify you of products or special offers that may be of interest to you. 

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003. 

Will you send me junk mail or unsolicited email (spam)? When you create an account or make a purchase on our site, you will be given the option to receive 'mailing-list' information from us. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you create your account. You may unsubscribe from our mailing list at any time by logging into your account. However, we reserve the right to contact you by email, telephone or post in respect of any order placed by us. 

What information do you give to 3rd Parties? We do not give your personal information to third parties for mailing or marketing purposes; however, we may disclose some basic information to parties who aid us in fulfilling your order. For example, to enable us to deliver your goods to you, we will have to give out your address to the courier; or to provide made to measure items, we may have to disclose your sizes to our kiltmakers. 

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so. 

What about 'Cookies' on our Website? 

A 'cookie' is a file in your web browser that enables us to recognise your computer when you visit the site. 

The tool is used by many Web sites to help collect information, such as how many people visit and return to the site, what products are being bought, and to make certain parts of the site function properly. 

If you are using another person's computer to login to our site (eg in an internet cafe or a colleagues computer at work) then it's possible your e-mail address will display in the login field to a subsequent user of our site. We therefore advise customers to clear 'cookies' stored by the web browser when using another person's machine in order to prevent this from happening. The option to do this is normally found within the Tools dropdown menu at the top of the browser window. 

If you have "disabled" the cookies file in your browser, you may experience technical problems with some parts of the site. (For example products you have placed in your basket may be lost.) 

I still have unanswered questions - what happens now? 

Any further questions can be answered by telephone, email, or post - you will find our contact details here. We aim to answer all queries within 48 hours (excluding weekends). 

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