Stores / Contact Us

Thank you for visiting

We have provided links to pages with answers to some of the most frequently asked questions below. If you cannot find the answer to your enquiry, then please contact us using the form below and we will get back to you as soon as possible. For anything urgent, or if you would like to change an order you have recently made, please call us on 01224 405300

Our Customer Service Team is available:
Monday, Tuesday, Thursday, Friday: 10.00am-3.00pm
We are closed on UK Bank Holidays and closed on December 25th & 26th as well as January 1st & 2nd.
We will aim to respond to your email within 1-2 business days

Stores: You can find information on each of our stores and their contact details below.

Delivery Information: For details about where we ship to, the services available and the costs, please visit our delivery information page.

Returns Information: For details of our returns policy and how to return an item for an exchange or refund, please visit our returns information page.

Where Is Your Order?: At first instance, please check your order confirmation and dispatch confirmation emails to check which shipping service you chose, the estimated delivery time and whether it can be tracked. If you are still unsure then please contact us using the form below.

Contact the team


For the locations and opening times of our stores, please use the map below.
* Note stores are currently closed until further notice. But emails and online orders are still being picked up.


With over 130 years of heritage and expertise, McCalls are a name you can trust