Shipping information
We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.
Returns & Exchanges
At McCall's we want you to be entirely satisfied and 100% confident in us and our products. Therefore, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date of despatch.
The exception to this is goods made or ordered to your personal requirements or specifications (e.g. a Kilt, Skirt, Jacket, Waistcoat, pair of Trousers etc. made to your own specific measurements in a particular tartan or material, or cloth by the metre ordered in a particular tartan). In these circumstances we can accept no returns unless we have not supplied the goods to the specifications given to us by you the customer.
Please note that you will be responsible for the costs of returning an item under this 14-Day Returns Guarantee including any re-importation taxes unless the goods supplied are faulty.
Should you wish to return an item please contact us before doing so to ensure this can be done in a timely and effective manner. Email us at online@mccalls.co.uk to confirm your return (UK). This is important to ensure you are safe within the returns window if the postal service is slow or on strike.
Returned items must be sent back to us in their original packaging with any related accessories and the relevant receipt.
We recommend goods are returned using a secure and traceable shipping method as they remain your responsibility until they are received back to us. You can then either exchange the item for something else or receive a full refund of the price paid (excluding any delivery charges and card processing charges). The refund will be made to the card used when placing your order.
Note that the following Cancellation & Returns Policy does not affect your statutory rights as a consumer. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau.
Customer Service
If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, our Ironclad Guarantee allows you to return it for a replacement or refund at no charge. Damage due to wear and tear will be repaired at a reasonable charge.
